Privacy and cookies policy

This privacy policy was last updated on

27th May 2024

The website www.signatureluxuryexperience.com, hereinafter (Signature Luxury Experience," "Signature", "Our Company," "We," "Us," "Our"), with legal address at

Calle Virgen de la Peña 119, 35600, Puerto del Rorario, Las Palmas, Spain. NIF: X5121204R

We have adopted this Privacy Policy, which outlines how we process the information collected by Signature Luxury Experience and provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using the www.signatureluxuryexperience.com website.

We take care of your personal data and are committed to guaranteeing its confidentiality and security.

Topics:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage your cookies

• Privacy policies of other websites

• Legal disclosure

• Changes to our privacy policy

• How to contact us

What Data Do We Collect?

When you visit www.signatureluxuryexperience.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the site, and how you interact with the site.

We refer to this automatically collected information as “Device Information.”

Moreover, we might collect the personal data you provide to us (including but not limited to your name, surname, address, payment information, etc.) during registration to fulfill the agreement.

• Personal identification information (name, last name, address, email address, phone number).

• Personal bank details, card numbers, including issue and expiration dates, which may be collected by authorized third-party payment providers in order to verify and process payments with the aim of managing your purchase of products or services offered by Signature Luxury Experience.

• Signature Luxury Experience will never keep your personal bank or payment card details and is not responsible for any loss during the transaction process.

PayPal: https://www.paypal.com/uk/legalhub/privacy-full

Square: https://squareup.com/gb/en/legal/general/privacy

BBVA: https://www.bbva.es/en/general/tratamiento-datos.html

How Do We Collect Your Data?

You directly provide Signature Luxury Experience with most of the data we collect. We collect and process data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser's cookies.

• Contact us via mobile phone, WhatsApp, Messenger, email, or any other instant messaging (IM) and VoIP service provider

WhatsApp:

https://www.whatsapp.com/legal/

Meta:

https://www.facebook.com/privacy/policy

Our Company may also receive your data indirectly from the following sources:

Any other online marketplace specialized in providing and selling travel activities, tours, and excursions such as, but not limited to, TripAdvisor, Viator, GetYourGuide.

GetYourGuide: https://www.getyourguide.co.uk/c/privacy-policy

TripAdvisor: https://tripadvisor.mediaroom.com/uk-privacy-policy

Viator: https://www.viator.com/support/privacyPolicy

How Will We Use Your Data?

Signature Luxury Experience collects your data so that we can:

• Process your order and manage your account.

• Email you with special offers on other products and services we think you might like.

• Contact you regarding your reservation, informing you about the date, time, departure time, and pick-up time.

• If you agree, Signature Luxury Experience may share your data with our partner companies so that they may offer you their products and services.

• When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How Do We Store Your Data?

Our Company securely stores your data using our booking and payment service providers. We also use Google services for cloud storage.

Google:

https://policies.google.com/privacy?hl=en-ES&fg=1

Our Company will keep your personal details, such as full name, email address, phone numbers, and residence address, provided during the reservation process for one (1) year (365 days).Once this time period has expired, we will manually delete your data from our hard drive or email hosted by third-party providers, mobile devices, and booking systems.

What are Your Data Protection Rights?

Signature Luxury Experience would like to ensure that you are fully aware of all your data protection rights.

Every user is entitled to the following:

• The right to access:You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification: You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

• The right to erasure: You have the right to request that Our Company erase your personal data, under certain conditions.

• The right to restrict processing:

You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

• The right to object to processing:

You have the right to object to Our Company's processing of your personal data, under certain conditions.

• The right to data portability: You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email address:

write to us: info@signatureluxuryexperience.com

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit: www.allaboutcookies.org

What types of cookies do we use?

There are various types of cookies, but our website primarily uses:

• Functionality cookies: These cookies allow us to recognize you on our website and remember your preferences, such as language and location settings. We use a combination of first-party and third-party cookies for this purpose.

• Advertising cookies: These cookies collect information about your visit to our website, including the content you viewed, the links you followed, and details about your browser, device, and IP address.

We may share some limited aspects of this data with third parties for advertising purposes and may also share online data collected through cookies with our advertising partners. This means that you may see tailored advertising on other websites based on your browsing behavior on our website.

How to manage cookies?

To manage cookies, you can configure your browser settings to not accept cookies, and the website mentioned above provides guidance on how to remove cookies from your browser. However, please note that disabling cookies may affect the functionality of some features on our website.

Here is some information on how to manage cookies in your browser:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop

Opera: https://help.opera.com/en/latest/web-preferences/

Yahoo!: https://help.yahoo.com/kb/web-browser-cookies-sln27197.html

Security Information

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal data under our control and custody. However, it’s important to note that no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.

Privacy policies of other websites

Our website, www.signatureluxuryexperience.com , contains links to other websites. Please note that our privacy policy applies only to our website. If you click on a link to another website, we recommend reading their privacy policy.

Legal Disclosure

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.

Changes to Our Privacy and cookies Policy

Signature Luxury Experience regularly reviews its privacy policy and posts any updates on this web page. We reserve the right to modify this privacy and cookies policy without prior notice. This privacy policy was last updated on 27th May 2024.

How to Contact Us

If you have any questions about Excursion Master's privacy and cookies policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@signatureluxuryexperience.com

The User declares to have been informed of the conditions regarding the protection of personal data, and accepts and consents to the processing thereof by Signature Luxury Experience, in the manner and for the purposes indicated in this Privacy Policy.